Insights

  • Weathering the inflationary storm

    Faced with inflation and a squeeze on consumer spending, how can arts organisations weather this financial storm? David Reece looks at both increasing and reducing prices.

  • Market research: When might a Surveymonkey be bananas?

    There are many misconceptions about market research and who is or isn’t qualified to undertake it. Robin Cantrill-Fenwick unravels its mysteries.

  • Dynamic pricing on trial: guilty or not guilty?

    Thanks to the pandemic and the rising cost of living, a widespread pricing practice is back in the spotlight. Robin Cantrill-Fenwick rises to address the jury.

  • What does your pricing say about you?

    I was getting my hair cut the other day when I noticed the prices on the wall included a discounted rate for over 65s on a Wednesday. Why do seniors get a discount on Wednesdays?  The barber didn’t know. It’s just always been like that. Did it make any difference?  Not really, it was actually…

  • Emotional resilience will be a key skill for 2022

    While many arts and culture organisations are concerned about their financial viability, emotional resilience will also be essential to seeing out the pandemic, argues Robin Cantrill-Fenwick.

  • An accessible industry needs sophisticated revenue management

    This week’s Budget in the UK shows that there’s no easy path to high wages and low ticket prices in theatre. So what’s next? asks Robin Cantrill-Fenwick.

  • Historic data: is it really history?

    The era of Coronavirus created an 18-month crevasse in our databases. As we climb up the other side, what is the role of historic data? With some questioning the usefulness of pre-pandemic datasets, Libby Papakyriacou argues that now more than ever, understanding historic data is crucial to recovery.

  • Using the Segmentation Engine to supercharge recovery

    The Segmentation Engine is exclusively available to users of the Tessitura Network CRM, creating live bespoke behavioural segmentations for targeting, automation, analysis and reporting. In this Insight, Libby Papakyriacou describes how to get the most from Segmentation Engine at this time.

  • Watch: How audiences rate the return to live attendance

    17 May saw the return of live in-person cultural performances in England, and our Experience Surveys captured audience sentiment pre and post-visit. This round also includes data from Scotland and Northern Ireland. The Insights Alliance (Baker Richards, Indigo Ltd and One Further) present the feedback from the first audiences back along with the latest Audience Tracker…

  • Sydney Dance Company: emerging from the pandemic in a position of strength

    Sydney Dance Company used Patron Preference Analysis to find out what their audience was looking for as they prepared to re-open their 2021 season