Segmentation & CRM

Beyond segmentation: Towards audience alignment

David Reece and Sarah Chambers discuss why segmentation is most powerful when it’s a reflective organisational practice – less about categorising audiences and more about aligning with values, purpose and future direction. Drawing on examples from across the sector, they explore how segmentation can be a tool for clarity, connection and cultural change.

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Secrets of segmentation for fundraising

Based on our analysis over the years, we’ve put together a simple segmentation model that anyone can adopt and use as an effective fundraising tool – though its uses undoubtedly go beyond simply fundraising.  There are different forms of segmentation, and behavioural is just one way.  Alternatives include attitudinal or demographic segmentation – but if

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Maintaining focus in the eye of the storm

Once the initial storm of Covid-19 closures and lockdown subsides, rapid and focused medium-term planning will be essential for the recovery of arts organisations. Here is a 5-step plan for getting on track. The Chief Executive of a major cinema chain was quoted recently as saying “families, couples, individuals are being tied up at home

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Tips for ticketed attractions: placing CRM at the heart of your reboot

This Insight was written in April 2020 and reflects the information and projections available at the time. In the midst of the Covid-19 pandemic, there’s a lot of uncertainty about the future.  One thing it’s fairly safe to assume is that we don’t really know how long we’re going to be on pause for.  A

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